Privacy Policy

1. Who we are

This website, pacificsmartliving.com, is operated by Pacific Smart Living ("we", "us"). We design and sell our own range of home appliances and consumer electronics to customers and business partners around the world.

For any privacy question, contact us at info@pacificsmartliving.com.

2. Information we collect

We collect only the information needed to respond to you and run the website.

• Details you submit through our contact form: name, email address, phone number, subject, and message.
• Details you submit through our dealer registration form: name, company, email, phone, country, city, business type, and any message.
• Your email address if you subscribe to product launch and dealer updates.
• Basic technical data such as browser type, device, and pages visited, collected through standard server logs.

3. How we use your information

• To respond to product inquiries, support requests, and warranty questions.
• To review dealer applications and discuss pricing, availability, and onboarding.
• To send product launches and dealer updates, only if you have subscribed.
• To keep the website secure, understand how it is used, and improve it.
• To meet legal and regulatory obligations.

4. Sharing your information

We do not sell your personal information. We share it only with trusted service providers who help us operate the website and communicate with you, such as hosting and email services, and where required by law. These providers may only use your information to perform services for us.

5. Cookies

The website uses only the storage needed to function. If we add analytics or marketing tools in future, we will update this policy and, where required, ask for your consent first.

6. Retention and security

We keep personal information only as long as needed for the purposes above, or as required by law. We use reasonable technical and organisational measures to protect it, but no online service can guarantee absolute security.

7. International transfers

Because we serve customers worldwide, your information may be processed in Sri Lanka and in other countries where our service providers operate.

8. Your rights

Depending on where you live, you may have the right to access, correct, or delete your personal information, to object to or restrict certain uses, and to withdraw consent. To exercise these rights, or to unsubscribe from emails at any time, contact info@pacificsmartliving.com.

9. Changes to this policy

We may update this policy from time to time. The latest version is always available on this page, with the date of the last update shown at the top.